FREE SHIPPING ON DOMESTIC ORDERS OVER $150×

RETURNS / SHIPPING

Return/Refund Policy

We hope you will always be completely satisfied with your order, however if you are not, we will gladly issue a store credit or exchange within 14 days of delivery. At this time we do not offer refunds.

The item must be returned in unused condition in its original package, with a copy of your receipt. Before shipping back your return, send us an email at info@theprimaryessentials.com and let us know which item you are returning. We will issue a return authorization number which must be included on or in your return package.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

Customer Service

Questions about your order or a product featured on our site? Please contact us Monday-Friday 12pm-6pm at 718-522-1804 or write us an email at any time at info@theprimaryessentials.com

Privacy Policy

Your privacy is our foremost concern. The information you enter will never be disclosed to any outside organization or third party.

Shipping Policy

General

All orders are processed and shipped pending both item availability and credit card verification. Orders are shipped Monday through Friday (excluding Holidays) and are fulfilled within 48 hours of purchase.

U.S. Shipping

The Primary Essentials utilizes UPS for all U.S. Shipping. UPS offers ground service, through which customers receive their orders 3-8 business days (Monday-Friday) from the date of dispatch. Should you need your item quicker, please email us at info@theprimaryessentials.com after placing your order, and we will do our best to send your shipment via 2nd Day or Next Day shipping, additional charges will apply.

Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico. We cannot accept military APO/FPO addresses and PO Boxes for delivery.

Please confirm billing and shipping address when placing an order as we are unable to reroute packages.

International

International shipping is unavailable at this time.

Tracking

You will receive an email confirmation after an order has been placed. Upon the shipment of your order, you will receive an email containing the tracking information for your package.

Payment

We accept the following payment options:

American Express
Master Card
Visa
Discover

SALES TAX

Prices listed on our website are shown exclusive of applicable taxes. Sales tax will only be applied to orders shipped within the state of New York. Please note that the actual sales tax will be calculated when your order is shipped and may vary from the estimated tax in the event of law change.

SECURE CHECKOUT

The Primary Essential's online shop is powered by Shopify. All Shopify stores include a 128 bit SSL certificate that's used by the store shopping cart. As well, Shopify's ecommerce hosting and software is Level 1 PCI compliant. To learn more about our secure checkout shopping cart please visit the Shopify website.