RETURNS / SHIPPING
We hope you will always be completely satisfied with your order, however if you are not, we will gladly issue a store credit or exchange within 14 days of delivery. At this time we do not offer refunds.
The item must be returned in unused condition in its original package, with a copy of your receipt. Before shipping back your return, send us an email at email@example.com and let us know which item you are returning. We will issue a return authorization number which must be included on or in your return package.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We recommend packages be returned via a traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. All sale items and special orders are final sale.
Questions about your order or a product featured on our site? Please contact us Monday-Friday 12pm-6pm at 718-522-1804 or write us an email at any time at firstname.lastname@example.org
Your privacy and the security of your data is extremely important to us. The Primary Essentials will not sell, trade or rent your information to anyone.
When you visit our Site, we do not collect your name, email or any other personal information until you place an order with us, contact customer service, or subscribe to our newsletter.
When you place an order we use this information to fulfill your order and to communicate with you about it. We collect personal information when you subscribe to our marketing newsletters. This information will be used to inform you of new products, promotions, offers, or updates on our site.
When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. A cookie is a small text file that is stored to your computer or mobile device. As you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site, to analyze traffic. Cookies can be disabled or erased from your browser. For instructions on how to do so, please look in your browser’s settings.
The Primary Essentials utilizes UPS for all U.S. Shipping, handled via our partnership with Wynd.
UPS Ground: Free for orders over $150. For all orders under $150, a shipping charge of $14 will be applied at checkout. For ground service customers receive their orders 3-8 business days (Monday-Friday) from the date of dispatch.
UPS 2nd Day: $35
Orders with express delivery will ship same day if placed by 2pm EST on regular business days, Monday - Friday. Orders placed after 2pm EST on regular business days, weekends or holidays will be shipped the following business day.
Should you need your item quicker, please email us at email@example.com after placing your order, and we will do our best to send your shipment via Next Day shipping, additional charges will apply
We cannot accept military APO/FPO addresses and PO Boxes for delivery.
Please confirm billing and shipping address when placing an order as we are unable to reroute packages
All orders shipped outside of the U.S. are shipped UPS Worldwide, via our partnership with Wynd, who provide customs clearance and door-to-door delivery service within 4-7 business days for a shipping charge of $50 for orders under $5,000.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
All orders shipped internationally are final sale.
We accept the following payment options:
If you would like to place your order over the phone, or have any difficulty in processing payment, please call customer service for assistance at 718-522-1804